Privacy Policy

Last updated: 9th January 2026

Privacy Policy

LMC Mobile Repairs Ltd (“we”, “us”, “our”) is a UK-based, home-operated mobile and electronics repair business. We are committed to protecting personal data and respecting privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal data when you contact us or use our services.

1. Who We Are

Business name: LMC Mobile Repairs Ltd
Company number: 16953492
Business type: Home-based electronics repair service
Service area: Wickford, Essex, United Kingdom
Email: lmcmobilerepairs@outlook.com
Phone: 07456 854853

We are the data controller for the personal data we collect.

We are registered with the Information Commissioner’s Office (ICO) as a data controller.

2. Personal Data We Collect

We only collect personal data that is necessary to provide our services. This may include:

  • Name

  • Phone number

  • Email address

  • Postal address (for collection, delivery, or postal repairs)

  • Device information (make, model, fault description, serial number or IMEI where required)

  • Communications with us via email, phone, WhatsApp, Facebook, Instagram, website forms, or messaging platforms

  • Payment confirmation details (we do not store card numbers or full payment credentials)

Our services are not directed at children, and we do not knowingly collect personal data relating to children.

We do not knowingly collect excessive, irrelevant, or special category personal data.

3. How We Collect Personal Data

Personal data is collected when you:

  • Contact us to request a quote or repair

  • Book a repair, collection, delivery, or postal service

  • Drop off or send a device to us

  • Communicate with us by phone, email, social media, or messaging platforms

  • Make a payment for services

4. How We Use Personal Data

We use personal data only where necessary to:

  • Provide quotes and carry out diagnostics and repairs

  • Arrange collections, deliveries, or postal repairs

  • Communicate with you regarding repair progress, authorisation, and completion

  • Process payments securely

  • Provide warranty support or aftercare

  • Comply with legal, tax, and accounting obligations

We do not use personal data for marketing unless you have explicitly consented.

5. Lawful Basis for Processing

Under UK GDPR, we process personal data using the following lawful bases:

  • Contract: To perform repair services you request

  • Legal obligation: To meet tax, accounting, and regulatory requirements

  • Legitimate interests: Customer communication, service administration, and business operation

  • Consent: Where you have provided clear permission

6. Access to Devices and Data on Devices

Customer devices may contain personal data. We:

  • Do not access personal content unless necessary for testing or diagnostics

  • Do not copy or retain personal data stored on devices

  • Do not accept responsibility for personal data stored on devices

Customers are responsible for backing up and securing their data before repair. This aligns with our Terms & Conditions and Repair Authorisation.

7. Home-Based Operation and Data Security

As a home-operated business, we take reasonable and proportionate security measures, including:

  • Secure storage of customer devices separate from personal devices

  • Password-protected phones, computers, and accounts

  • Limited access to personal data, restricted to the business owner only

  • Use of reputable service providers for payments and communications

We take appropriate steps to protect personal data against unauthorised access, loss, or misuse.

8. Data Retention

We retain personal data only for as long as necessary to operate our business lawfully and effectively.

In practice, this means:

  • Active repairs:
    Customer details and communications are retained while a repair, collection, delivery, or postal service is ongoing.

  • Completed repairs and warranty period:
    Basic records such as customer name, contact details, device information, invoice details, and repair history are retained for the duration of any applicable warranty or aftercare period.

  • Accounting and legal records:
    Invoices, payment confirmations, and related records are retained for the period required by UK tax and accounting law.

  • Communications:
    Messages and emails are retained only as long as reasonably necessary to manage the repair, resolve queries, or provide aftercare, and are periodically deleted once no longer required.

  • Disposal of data:
    Personal data is securely deleted or anonymised when it is no longer needed for the purposes above.

Access to retained data is limited to the business owner only, and data is not retained “just in case” or for unrelated future use.

9. Sharing Personal Data

We may share limited personal data with:

  • Payment processors

  • Postal or courier services

  • Parts suppliers (only where necessary for repair or warranty purposes)

  • Professional advisers or authorities where legally required

We never sell personal data to third parties.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of personal data where appropriate

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

We will respond to data rights requests within one month, in accordance with UK GDPR. We may require proof of identity before responding.

11. Cookies

Our website, if operated, may use basic cookies for functionality or analytics. You can manage or disable cookies via your browser settings.

12. Third-Party Platforms

Communications via third-party platforms (such as Facebook, Instagram, WhatsApp, payment providers, or courier services) are subject to their own privacy policies. These platforms act as independent data controllers, and we are not responsible for their data handling practices.

13. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will be available via our website or on request.

14. Contact Details

If you have questions about this Privacy Policy or how your data is handled:

LMC Mobile Repairs Ltd
Company number: 16953492
Email: lmcmobilerepairs@outlook.com
Phone: 07456 854853